​​​​​At Se7en Waves Sound Vibes, we strive to provide a relaxing and fulfilling experience for all our participants. However, we understand that unforeseen circumstances may arise, necessitating changes to your plans. Below is our refund policy to ensure clarity and fairness for all our valued clients. READ CAREFULLY.

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Please pay careful attention and read all the details when booking your sound bath.

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REFUND POLICIES - ALL SALES ARE FINAL

All ticket sales are final. Se7en Waves Sound Vibes follows a strict concert-style policy. No refunds will be issued for any reason, including schedule conflicts, illness, misunderstanding of event details, or personal preference. Guests are responsible for reviewing event information prior to purchase. A mandatory acknowledgment checkbox is required at checkout confirming acceptance of this policy.

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2. TRANSFERS — 72-HOUR DEADLINE
Transfer requests must be submitted at least 72 hours before the event start time. Guests must email info@se7enwaves.com in a single email containing:

• Full name on ticket

• Email used to purchase

• Event name, date, and location

• Requested future sound bath date

Incomplete requests or multi-thread email communication will not be processed.

 

3. TRANSFERS LESS THAN 72 HOURS OF EVENT
Requests received less than 72 hours before an event are not eligible for transfer or refund. A courtesy credit may be issued at Se7en Waves' discretion. We are seasonal and end of year requests will not be granted a credit. We are closed January-March.

 

4. NO-SHOW POLICY
Failure to attend an event for any reason results in forfeiture of the ticket. No refunds, transfers, or credits will be issued.

 

5. LOW ATTENDANCE

We reserve the right to cancel any event if attendance is low due to the amount of work that goes into a sound bath experience. We will follow the transfer policy method or refund your account, if we cancel. Please bring a friend and spread the word of our floating sound baths so that everyone may enjoy and no events are canceled. During this time, you will be fully refunded back to original payment.

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6. CHARGEBACKS & PAYMENT DISPUTES
Se7en Waves Sound Vibes maintains a zero-tolerance policy for chargebacks. By purchasing, guests agree not to dispute charges for any reason. All chargebacks will be contested with full documentation, including:

• Checkout acknowledgment records

• Timestamped purchase and event details

• Email communication (if any)

• Venue and prepaid expenses

• Attendance logs

 

Unauthorized chargebacks may result in debt collection, legal recovery of losses and fees, and permanent booking bans.

 

7. POLICY ENFORCEMENT
Se7en Waves reserves the right to refuse service, deny entry, or remove any participant who violates policies or disrupts the event.

 

8. ACCEPTANCE OF TERMS
Completion of payment serves as binding acceptance of this policy and acknowledgment that the guest has read and agrees to all terms.

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WEATHER - Transfers/Refunds

At Se7en Waves Sound Vibes, we do everything we can to ensure your sound bath experience goes as planned. Unfortunately, we have zero control over mother nature. Since many of our events are outdoors, weather can sometimes impact scheduling, and with Texas weather we do our VERY best to detect these scenarios ahead of time to give practitioners and participants time.

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COLD WEATHER ADVISORY (Fall, Winter)

1. TRANSFER/REFUND POLICY

• During the fall and winter months, temperatures can drop quickly. If the weather falls below 60 degrees, Se7en Waves may decide to move the sound bath indoors to maintain a safe, comfortable, and relaxing environment. Because this seasonal shift occurs toward the end of the year, events held from late October through December are not eligible for transfers or refunds. We partner closely with our hotel venues to relocate the experience indoors whenever possible, ensuring you still receive the full sound bath experience. If for any reason we are unable to move the sound bath indoors, your ticket will be refunded in full.

 

Your comfort, safety, and overall experience remain our priority during colder weather months.

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RAINED OUT EVENTS (Spring, Summer, Fall)

WE WILL MAKE THE ANNOUNCEMENT 2+ HOURS PRIOR TO THE EVENT

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1. TRANSFER POLICY:

• If an event is rained out or otherwise canceled due to weather, all tickets will automatically be transferred to the following week’s scheduled event.

• By purchasing a ticket, you agree and acknowledge this policy

• This ensures that you still receive your full experience with us without losing your reservation.

 

2. REFUND POLICY:

• Because refunds are time-consuming and require additional administrative work, we strongly encourage accepting the transfer option.

• If you still choose to request a refund instead of a transfer, an administrative fee of $5 will be deducted from the refund amount to cover the staff time and processing costs.

• Refund requests must be submitted in writing within 3 calendar days of the original scheduled event.

 

3. COMMUNICATIONS:

• Rained-out cancellations will be announced via our official Facebook and Instagram pages, as well as through email notifications.

• Please ensure that your email address is valid at the time of registration. We are not responsible for undelivered emails, as all notices are also posted on our social media.

• Our phone lines are monitored, but imagine 30+ people calling the same number at once. For a faster response, please send a TEXT A MESSAGE to 214-444-8653 for rained-out information.

 

We appreciate your understanding and cooperation during our Texas Weather seasons. Your support allows us to continue bringing unique wellness experiences to our community, rain or shine.​​

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PRIVATE EVENTS / WEDDINGS​

1. Deposit and Payment Terms: 

To secure a customized booking with SE7EN WAVES SOUND VIBES, a deposit of 50% of the total event price is required. This deposit must be paid no later than 10 calendar days from the scheduled event date. The deposit will be applied towards the total cost of the event. Please note that all deposits are non-refundable under any circumstances.

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2. Cancellation Notification:

In the event that you must cancel your booking, we require written notification of the cancellation. The date on which the written cancellation is received by SE7EN WAVES SOUND VIBES will determine any additional charges or refunds as outlined below.

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3. Cancellation Charges:

• More than 15 days before the event: No additional charges beyond the non-refundable deposit.

•  15 to 3 days before the event: 50% of the total event cost will be charged, including the non-refundable deposit.

• Less than 48 hours before the event: 100% of the total event cost will be charged.​

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4. Rescheduling:

If you wish to reschedule your event, we will make every effort to accommodate your new date. Rescheduling is subject to availability and may incur additional costs. The original deposit can be transferred to the new event date, provided that the rescheduling request is made more than 30 days before the original event date. If a rescheduling request is made 15 to 30 days before the event, a rescheduling fee of 25% of the total event cost will apply. Rescheduling is not available less than 15 days before the event.

 

5. Force Majeure:

In the unlikely event that SE7EN WAVES SOUND VIBES is unable to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of government, or serious illness, we will work with you to reschedule your event at no additional cost or provide a refund of payments made beyond the non-refundable deposit.

 

6. Refunds and Adjustments:

No refunds will be issued for cancellations made less than 15 days before the event. For cancellations made 15 to 30 days before the event, a partial refund may be issued excluding the non-refundable deposit and any costs already incurred in preparation for your event.

 

7. Agreement:

Payment of the deposit constitutes acceptance of this cancellation policy. It is your responsibility to understand the terms of this policy upon booking with SE7EN WAVES SOUND VIBES.

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Please contact us with any questions or concerns regarding this policy. Our goal is to provide exceptional service and support, and we understand that circumstances may arise that require adjustments to your plans. We appreciate your cooperation and understanding.